It took over 30 minutes for a bot to connect us to a human. The good news is that there’s a technical support chatbot built in, but there was a queue. A half-hour of testing later, it was clear that there was an issue with QBO. When this issue first surfaced, almost four weeks ago, we assumed it had to do with the specific computer or its broadband connection.

For all intents and purposes, QBO is seriously broken and the company is just shrugging it off.

It even happens with the QBO desktop connector application. This happens in every browser, in normal or incognito mode, no matter the computer (Windows or Mac), no matter the speed of the connection. After your first attempt to edit, your browser (Chrome, Firefox, Safari, or IE) will time out and ask you if you want to “wait” or “kill” the page. For example, if you want to change a category or an expense account or add a class or allocate an expense to a particular job, it may take five to seven seconds after you click to open a transaction (if you can open a transaction at all). In short, if you’re a QBO user, you can’t click on a transaction to edit or modify it in any way. The fix isn’t supposed to be available until August 1, and there’s no promise that the problem will actually be fixed by that date, nor is there a true admission that the problem even exists. Ever wonder what would happen if your business accounting software was out of commission for a month? Or if you put a core business function in the cloud only to find out that you had no way to work around a flaw in the provider’s system? Or if part of the SaaS software just stopped functioning and there was nothing you could do about it? If you are a QuickBooks Online (QBO) user and you live in the United States, Europe, or Australia, you’ve been feeling this pain since early July.

Quickbooks desktop app for mac sucks